CLOSETEER LLC
This Return & Refund Policy outlines clear and professional guidelines to ensure a smooth and transparent experience for all customers.
1. Business Information
Business Name: CLOSETEER LLC
Address: 2261 Q ST NE, ALBUQUERQUE, New Mexico 87110 United States
Phone: +1 270-692-9413
Email: support@closeteer.shop
2. Eligibility for Returns
Items can be returned within 30 days of delivery. Returned items must be unused, unworn, undamaged, and in their original packaging.
3. Non-Returnable Items
The following items are not eligible for return:
Customized or personalized jewelry
Final sale items
Items with signs of wear, damage, or alteration
4. Refund Process
Once we receive and inspect the returned item, refunds are issued to the original payment method. Processing may take 7 business days, depending on your bank.
5. Exchange Policy
Exchanges are allowed for defective items or sizing issues. Customers must contact us within 14 days of delivery to request an exchange.
6. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the product arrived damaged or defective.
7. Damaged or Defective Items
If an item arrives damaged or with a manufacturing defect, contact us within 48 hours with clear photos. We will arrange a replacement or refund.
8. Order Cancellation Policy
Orders may be canceled within 12 hours of purchase. Once shipped, orders cannot be canceled and must follow the standard return process.
9. How to Start a Return
To initiate a return or exchange, email us at support@closeteer.shop with your order number and reason for return. Our support team will provide instructions.
Return Address:
2261 Q ST NE, ALBUQUERQUE, New Mexico 87110 United States
10. Response Time
Our support team responds to all return and refund requests within 24–48 business hours during standard business hours:
Monday – Friday, 9:00 AM – 5:00 PM.
Thank you for choosing CLOSETEER LLC. We aim to provide a clear, fair, and professional return experience.