Return and Refund Policy

CLOSETEER LLC

This Return & Refund Policy outlines clear and professional guidelines to ensure a smooth and transparent experience for all customers.

1. Business Information

Business Name: CLOSETEER LLC
Address: 2261 Q ST NE, ALBUQUERQUE, New Mexico 87110 United States
Phone: +1 270-692-9413
Email: support@closeteer.shop

2. Eligibility for Returns

Items can be returned within 30 days of delivery. Returned items must be unused, unworn, undamaged, and in their original packaging.

3. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized jewelry

• Final sale items

• Items with signs of wear, damage, or alteration

4. Refund Process

Once we receive and inspect the returned item, refunds are issued to the original payment method. Processing may take 7 business days, depending on your bank.

5. Exchange Policy

Exchanges are allowed for defective items or sizing issues. Customers must contact us within 14 days of delivery to request an exchange.

6. Return Shipping Responsibility

Customers are responsible for return shipping costs unless the product arrived damaged or defective.

7. Damaged or Defective Items

If an item arrives damaged or with a manufacturing defect, contact us within 48 hours with clear photos. We will arrange a replacement or refund.

8. Order Cancellation Policy

Orders may be canceled within 12 hours of purchase. Once shipped, orders cannot be canceled and must follow the standard return process.

9. How to Start a Return

To initiate a return or exchange, email us at support@closeteer.shop with your order number and reason for return. Our support team will provide instructions.

Return Address:
 2261 Q ST NE, ALBUQUERQUE, New Mexico 87110 United States

10. Response Time

Our support team responds to all return and refund requests within 24–48 business hours during standard business hours:
Monday – Friday, 9:00 AM – 5:00 PM.

Thank you for choosing CLOSETEER LLC. We aim to provide a clear, fair, and professional return experience.